ZOLOZ Hong Kong Instance Maintenance Notification - September 21 2023

This topic describes the ZOLOZ eKYC SaaS planned maintenance on Oct 14, 2023.

Upgrade window: Oct 14, 2023, GMT+8, 03:00-04:00 AM

Upgrade content: ZOLOZ Maintenance Notification (Hong Kong Instance)

Impacted products: Real ID, Face compare, Face capture, ID recognition, Connect, Portal, CnAuthority

Upgrade impact: In order to further improve service performance and stability, ZOLOZ will be performing a database optimization. During the upgrade period, impacted products will become unavailable for approximately 20 mins.

Please rest assured that we are taking all necessary precautions to ensure that the upgrade process goes smoothly, and we will do everything possible to minimize the impact of this maintenance on your business. We recommend that you adjust to the temporary interruption of our services.

Please note that all data and information on our servers will remain safe and secure during the maintenance.

Notes to Client: We apologize for any inconvenience caused, and thank you for your kind understanding. We will work as quickly as possible to minimize downtime and restore service to you as soon as we can. To ensure a smooth experience for your users, please avoid scheduling any business promotion activities during this upgrade period.

** Please contact ZOLOZ's technical support team for assistance if you have any further questions, or email: help@zoloz.com